Suzy AI·PMS & Integrations·4 min read

Suzy AI for Guesty Hotels

Guesty is common among operators running a mix of OTA channels, Airbnb, Booking.com, direct, alongside a motel property. Here's exactly how Suzy connects to it, what data flows automatically, and what still works if you don't connect it.

In short

Suzy connects to Guesty through a direct OAuth2 client-credentials connection: authorize it once from your dashboard, and Guesty reservation data (guest name, booking source, check-in and check-out dates) syncs automatically on a recurring schedule, with real-time updates on new bookings and cancellations. That connection is entirely optional: Suzy works fully without it, entering property details manually instead.

What the Guesty connection actually does

Guesty serves a lot of short-term-rental and multi-channel operators, a segment that overlaps heavily with independent motels booking through Airbnb and Booking.com alongside direct reservations. Suzy's Guesty integration authenticates via OAuth2 and pulls upcoming reservations automatically, including which OTA channel each booking came from, so guest replies can reference the actual stay instead of only general property information.

Guesty's API caps how often a single integration can request new access tokens, so Suzy caches and reuses tokens across sync runs rather than requesting a fresh one every time, keeping the connection reliable without hitting that limit.

What syncs, and what doesn't

Syncs automatically

Scheduled sync

Guest name, room/unit, check-in/check-out dates, reservation status, and booking source (Direct, Airbnb, Booking.com, Expedia, Other) flow from Guesty into Suzy's guest reservation record.

Comes from your FAQ setup

Manual, once

WiFi password, parking instructions, policies, and other property details aren't in Guesty. You enter these once in your Suzy dashboard, unrelated to the reservation sync.

Never written back automatically

One-way

Suzy reads reservation data from Guesty; it doesn't create, modify, or cancel reservations inside Guesty on its own.

Honest status

Guesty is one of Suzy's live, built PMS integrations. Setting it up is optional. Suzy works fully without any PMS connected, you simply enter property details manually instead of syncing reservations.

Frequently asked questions.

How do I connect Suzy to Guesty?

From your Suzy dashboard PMS settings, you authorize the connection through Guesty's OAuth2 flow. No manual API key copying required.

Do I need Guesty to use Suzy?

No. Guesty sync is optional. Without it, you enter your property's WiFi, check-in/out times, and policies directly, and Suzy answers guest questions the same way. The Guesty connection adds reservation-aware, OTA-source-aware responses on top of that.

Does Suzy make changes inside Guesty?

No. The connection is read-only for reservations, used to give guests reservation-aware answers. Suzy never creates, edits, or cancels bookings in Guesty.

Does Suzy know which OTA a guest booked through?

Yes. Guesty reservations include the booking source (Direct, Airbnb, Booking.com, Expedia, Other), which syncs into Suzy alongside the reservation dates.

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How Suzy AI works →

OAuth2 connection, handled for you.

Starts at $349/month. PMS connection is optional, not required to launch.

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