AI front desk for independent motels
Every call answered. Every text handled. Every night.
Suzy picks up your guests’ calls and answers their texts 24/7, handles the front-desk questions on her own, and wakes you only when something truly needs a human. An overnight clerk runs $4,000 to $6,500 a month. Suzy starts at $349.
Voice AI live today · SMS at launch · 30-day outcome guarantee
Incoming guest call
Suzy picks up on the second ring
“We do have rooms tonight! Check-in is open until midnight…”
Guest text
Answered from your property’s own info
Your phone
Quiet until morning. A real emergency still rings you instantly.
Every reply is checked before it sends. See how, below.
< 2s
Response time
Pilot
Suzy’s first property is our own family’s motel: Oceanview Inn in Emerald Isle, NC
24/7
No overtime
In short
Suzy AI is an AI front desk for independent hotels and motels. It answers guest text messages and phone calls 24/7, grounded in each property's own WiFi, check-in, and policy details, and hands off to the owner immediately for anything that needs human judgment. It typically replaces $4,000 to $6,500 a month in overnight front desk labor for $349 to $599 a month, a 7 to 11 times return for most independent motels.
Running a motel means being on call at 2am. Fielding texts about WiFi passwords. Answering the same check-in question for the hundredth time.You didn’t get into hospitality to be a night clerk.Suzy handles all of it.
INTEGRATIONS & INFRASTRUCTURE
How it works.
We load your property FAQ
Takes 5 minutes. We pull your check-in times, WiFi, policies, and local info.
Guests text your number
No app, no download. They text the same number they already have.
Suzy answers instantly
Every question answered in under 2 seconds, 24/7, in the guest's language.
For the skeptics
Watch Suzy think.
Letting an AI talk to your guests is a real decision, so nothing Suzy says is a guess. Every reply is screened, drafted, checked, and confirmed before it goes out. Crisis words skip the AI entirely and alert you instantly, and anything below 90% confidence goes to a human instead of an answer Suzy is not sure about.
Guest · 2:07 AM
01Safety Gate
Crisis words skip the AI and alert you instantly
02Suzy drafts
Grounded in your property’s real answers
03Critic Agent
Below 90% confidence, a human gets it instead
04Reply sent
In about 2 seconds, any hour of the night
Suzy · 2:07 AM
The same four checks run on every message Suzy sends.
Watch Suzy work.
Scroll to see a real guest conversation play out in real time.
01
Suzy introduces herself.
The moment a guest checks in, Suzy sends a warm welcome. No staff needed.
02
Guest asks about WiFi. Answered in 1.2s.
The #1 guest question, answered instantly with verified property data.
03
Local recommendations, instantly.
Suzy pulls from your FAQ database to give accurate, personalized suggestions.
04
Maintenance issue. Manager notified instantly.
When it matters, Suzy bypasses AI and alerts your manager immediately.
🔔 Manager notified05
Towel request. Housekeeping notified.
Suzy routes guest requests to the right team instantly, with no front desk call needed.
🛎 Housekeeping notified01
Suzy introduces herself.
The moment a guest checks in, Suzy sends a warm welcome. No staff needed.
Try it yourself.
Type what a real guest would text.
Suzy AI
Oceanview Inn · Emerald Isle, NC
Powered by Suzy AI
Oceanview Inn, Emerald Isle NC, goes live this month.
Real results, real operators, real numbers, published here the moment we have them. No placeholder quotes. No stock photos. Just data.
Pilot property confirmed · SMS Shield built & verified · Going live July 2026
Four ways Suzy earns her keep.
Voice AI Desk
Guests call and hear a warm, natural voice, not a phone tree. Suzy speaks English, Spanish, Hindi, and Gujarati, and handles the same questions your front desk fields at 2am. If a caller needs a person, she puts them through to you.
Most guest messaging platforms don't answer the phone at all, or sell voice as a pricey add-on. With Suzy, it's part of the Pro plan.
SMS Shield
Guests text their questions and get an answer in about 2 seconds, pulled straight from your property's info. If Suzy isn't confident in the answer, she doesn't guess. She sends it to you instead.
While guests at other properties wait hours for a reply, yours get an answer in seconds. Automatically. All night.
PMS Intelligence
Connects to Cloudbeds, Mews, Little Hotelier, WebRezPro, and more. Suzy knows who's checked in, what room they're in, and when they leave, so every answer is current. No PMS? Suzy works fine without one.
Sleep Score
Every morning, a briefing on your phone: what guests asked overnight, what Suzy handled, and whether anything needs you. You find out what happened at 2am at 8am, over coffee.
“What if the AI
tells my guest something wrong?”
Fair question. Suzy only answers from information you approved: your WiFi, your policies, your prices. When she’s not sure, she doesn’t guess. She tells the guest she’ll check with the front desk, and sends it to you.
How Suzy compares.
Every competitor requires a sales call just to see pricing. We don't.
Data based on publicly available information as of June 2026. Competitor features subject to change.
✓Yes Partial ✕NoPriced by property size. Not by message volume.
Starter
Up to 40 rooms · SMS only
- Unlimited guest text handling
- Answers grounded in your property data
- 911 & emergencies always reach a human
- Guests can opt out anytime, we handle the legal part
- Every conversation logged for your records
- Daily reports showing time and money saved
- 30-day outcome guarantee
Pro
40–100 rooms · SMS + Voice
- Everything in Starter
- 24/7 AI phone answering
- Speaks English, Spanish, Hindi, and Gujarati
- Greets returning guests by name
- PMS sync (Cloudbeds, Mews, Little Hotelier, and more)
- Weekly reports emailed to you
- Priority support
Enterprise
100+ rooms or hotel groups
- Everything in Pro
- Dedicated account manager
- Custom FAQ training
- Multi-property dashboard
- SLA guarantee
- White-glove onboarding
No contracts. No setup fees. Cancel anytime.
Your plan is matched to your room count.
30-day outcome guarantee. 80% message deflection or full refund.
See your savings.
Suzy replaces the overnight front desk shift. Adjust the numbers to match your property.
Recommended plan: Pro, $599/mo
We'll use the industry-average estimate of $5,250/mo ($4,000–$6,500 range) for a dedicated overnight front-desk employee.
Return on Investment
8.8x
ROI
Based on $4,000–$6,500/mo average overnight desk labor for independent motels. Actual savings vary by property.
Questions hotel and motel owners ask us.
Tonight, a guest will text at 2am.It doesn’t have to reach you.
30-day outcome guarantee. If Suzy doesn’t handle 80% of your guest messages, you get a full refund.