AI front desk for independent motels
Every call answered. Every text handled. Every night.
Suzy picks up your guests’ calls and answers their texts 24/7, handles the front-desk questions on her own, and wakes you only when something truly needs a human. An overnight clerk runs $4,000 to $6,500 a month. Suzy starts at $299.
Voice AI live today · SMS at launch · No setup fees
Incoming guest call
Suzy picks up on the second ring
“Let me check live availability and text you right back…”
Guest text
Answered from your property’s own info
Your phone
Quiet until morning. A real emergency still rings you instantly.
Every reply is checked before it sends. See how, below.
In short
Suzy AI is an AI front desk for independent hotels and motels. It answers guest text messages and phone calls 24/7, grounded in each property's own WiFi, check-in, and policy details, and hands off to the owner immediately for anything that needs human judgment. It replaces $4,000 to $6,500 a month in overnight front desk labor for $299 to $499 a month, a modeled 8 to 13 times return.
Running a motel means being on call at 2am. Fielding texts about WiFi passwords. Answering the same check-in question for the hundredth time.You didn’t get into hospitality to be a night clerk.Suzy handles all of it.
How it works.
We load your property FAQ
Takes 5 minutes. We pull your check-in times, WiFi, policies, and local info.
Guests call or text your number
No app, no download. They reach the same number they already have.
Suzy answers instantly
Every question answered in about 2 seconds, 24/7, in English or Spanish.
For the skeptics
Watch Suzy think.
Letting an AI talk to your guests is a real decision, so nothing Suzy says is a guess. Every reply is screened, drafted, checked, and confirmed before it goes out. Crisis words skip the AI entirely and alert you instantly, and anything below 90% confidence goes to a human instead of an answer Suzy is not sure about.
Guest · 2:07 AM
01Safety Gate
Crisis words skip the AI and alert you instantly
02Suzy drafts
Grounded in your property’s real answers
03Critic Agent
Below 90% confidence, a human gets it instead
04Reply sent
In about 2 seconds, any hour of the night
Suzy · 2:07 AM
The same four checks run on every message Suzy sends.
Try it yourself.
This is the real AI, live. Type what a guest would text at 2am. Ask for a discount. Ask something she couldn’t know. She won’t guess.
Suzy AI
Oceanview Inn · Emerald Isle, NC
Powered by Suzy AI
Three ways Suzy earns her keep.
Voice AI Desk
Guests call and hear a warm, natural voice, not a phone tree. Suzy speaks English and Spanish. If a caller needs a person, she puts them through to you.
Most guest messaging platforms don't answer the phone at all. With Suzy, voice is part of every plan.
SMS Shield
Guests text and get an answer in about 2 seconds, pulled straight from your property's info. When Suzy isn't confident, she doesn't guess. She sends it to you.
While guests at other properties wait hours for a reply, yours get an answer in seconds. All night.
PMS Intelligence
Connects to Cloudbeds and Mews, so Suzy knows who's checked in and when they leave. No PMS? Suzy works fine without one.
The phone rings. Suzy picks up.
Most guest messaging tools stop at texting. Suzy answers live phone calls today, in English and Spanish, and puts the caller through to you when they need a person.
Booking a room
A guest calls at night to book. Suzy checks availability and takes it from there.
Late checkout
A guest wants an extra hour. Suzy offers it and adds it to the room.
Lost at midnight
A guest can't find the entrance. Suzy walks them in, calmly.
Or talk to her yourself, live from your browser.
How Suzy compares.
Every competitor requires a sales call just to see pricing. We don't.
Data based on publicly available information as of July 2026. Competitor features subject to change.
✓Yes Partial ✕NoSuzy ran pilot deployments at independent properties, replacing overnight desk coverage, starting with our own family’s motel, Oceanview Inn in Emerald Isle, NC. Real numbers get published here the moment they exist. No placeholder quotes. No stock photos. Just data.
Want to be a Founding Property? You’ll be first to see the data.Two simple plans. Minutes included, overage capped.
Base
500 included minutes
Straight answer: guest texting is finishing carrier registration (A2P), the approval every business texting number in the US needs. Voice answering is live today.
- 500 included minutes each month
- 24/7 AI phone answering
- 24/7 guest text handling
- Guests served in English and Spanish
- Answers grounded in your property data
- 911 & emergencies always reach a human
- Guests can opt out anytime, we handle the legal part
- Every conversation logged for your records
- Daily reports showing time and money saved
- No setup fees
Growth
1,500 included minutes
- Everything in Base
- 1,500 included minutes each month
- Greets returning guests by name
- PMS sync (Cloudbeds and Mews)
- Weekly reports emailed to you
- Priority support
Multi-property: contact us
More than one property
- Everything in Growth
- Dedicated account manager
- Custom FAQ training
- Multi-property dashboard
- White-glove onboarding
No contracts. No setup fees. Cancel anytime.
Minutes past your plan are $0.25 each, and overage is capped at $500 a month.
See your savings.
Suzy answers the calls and texts an overnight desk would. Adjust the numbers to match your property.
Enter your expected minutes per month to see a recommended plan. Until then the math below uses Growth, the higher of the two plans.
Base includes 500 minutes a month and Growth includes 1,500.
Answer Yes or No above to see your numbers.
Answer the overnight-coverage question at left to see your savings. No estimate shows until you do.
Questions hotel and motel owners ask us.
Tonight, a guest will text at 2am.It doesn’t have to reach you.
No setup fees. Cancel anytime.