Suzy AI·PMS & Integrations·4 min read

Suzy AI for Mews Hotels

Mews is a modern, API-first cloud PMS. Here's exactly how Suzy connects to it through the Mews Connector API, what syncs automatically, and what still works without it.

In short

Suzy connects to Mews through the Mews Connector API using your property's access token, syncing reservations automatically every 15 minutes with real-time updates via webhook. The connection is optional: Suzy works fully without a PMS connected, using property details you enter directly.

How the Mews connection works

Mews is built around a modern, well-documented Connector API, which makes it a clean, direct integration. You provide your property's Mews access token in your Suzy dashboard, and reservations sync on a 15-minute schedule, with real-time updates for new bookings and cancellations coming through Mews' webhook events.

If your property runs multiple services in Mews, you can scope the connection to a specific service so Suzy only pulls the reservations relevant to the property she's answering for.

What syncs, and what doesn't

Syncs automatically

Every 15 min + webhook

Guest name, room, check-in/check-out dates, and reservation status, kept current via scheduled sync and Mews' real-time webhook events.

Comes from your FAQ setup

Manual, once

WiFi, parking, and policy details live in Suzy's FAQ bank, entered once, independent of the Mews connection.

Never written back automatically

One-way

Suzy reads reservation data from Mews; she doesn't create, modify, or cancel bookings inside it.

Honest status

Mews is one of Suzy's live, built PMS integrations (Connector API, 15-minute sync, real-time webhook). Connecting it is optional. Suzy works fully without any PMS, entering property details manually instead of syncing reservations.

Frequently asked questions.

How do I connect Suzy to Mews?

You enter your Mews Connector API access token in your Suzy dashboard PMS settings, optionally scoped to a specific service ID if your property runs multiple services in Mews.

Do I need Mews to use Suzy?

No. The connection is optional. Without it, you enter your property's WiFi, check-in/out times, and policies directly, and Suzy answers guest questions the same way.

Does Suzy make changes inside Mews?

No. The integration is read-only for reservations, used to give guests reservation-aware answers. Suzy never creates, edits, or cancels bookings in your PMS.

What if my property runs multiple services in Mews?

You can scope the connection to a specific service ID, so Suzy only syncs reservations relevant to the property she's answering for.

Does AI work with my property management system? →

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How Suzy AI works →

A modern PMS, a modern AI front desk.

Starts at $349/month. PMS connection is optional, not required to launch.

See the full pricing →See Suzy in action