Your ROI report (Dashboard > ROI Report) covers a rolling 30-day window:
- Resolution rate: the share of guest messages Suzy resolved without escalating to you.
- Hours saved / labor $ saved: resolved messages times an estimated 3 minutes of front-desk time each, at $18/hr - a conservative industry estimate, not a guess about your specific staff wage.
- Revenue influenced: late-checkout upsells and review requests Suzy sent that led to a paid or completed action.
- ROI multiple: revenue influenced plus labor saved, divided by what you pay for Suzy that month.
You can download this as a PDF or email it to yourself from the same page - useful if you want to show a business partner or lender what Suzy is doing.