How Oceanview Inn eliminated overnight front desk labor with Suzy AI

Before Suzy, Oceanview Inn ran like most independent coastal motels: guests would text the owner directly at all hours. WiFi passwords at midnight. Check-in times at 2am. The owner was either losing sleep answering every text or paying an overnight staff member $18 an hour to do it. Neither felt sustainable heading into peak season.

Setup will take under 20 minutes. The owner will enter the property details - check-in and check-out times, WiFi credentials, parking instructions, and a handful of common questions - and Suzy will go live. From that point on, every inbound guest text will hit Suzy first. Real emergencies and genuine escalations will still reach the owner immediately. Everything else gets handled automatically, without waking anyone up.

Once the pilot goes live, this page will track real, dated numbers: how many guest texts Suzy handles, what share resolve without escalation, and how much the owner saves in labor costs each month. The target is 90%+ resolved without escalation and $2,500+in monthly savings, based on Oceanview Inn’s typical overnight staffing cost. Until then, the numbers on this page are projections, not results.